Privacy

Version dated 01.10.2026

This Privacy Notice explains how we process personal data on oibtpro.ch, in accordance with the Federal Act on Data Protection (FADP).

1. Controller

Piol Sàrl, Route de Bercher 7, 1045 Ogens, UID CHE-353.037.687. For any questions about your data: contact@oibtpro.ch.

The inspection body that carries out your inspection also processes your data as a controller in its own right, to meet its own legal obligations, such as drawing up and keeping reports and communicating with the distribution system operator (DSO) and the Federal Inspectorate for Heavy Current Installations (ESTI).

2. Data we process

  • Contact details: surname, first name, e-mail address, telephone number, company or property manager, billing address.
  • Inspected property: address, public building identifiers (EGID), characteristics (type, floor area, dwellings, year of construction, solar installation), DSO notice, access arrangements and on-site contact.
  • Documents and photographs that you provide or that the inspector produces: notices, photographs of the switchboard, measurement and test reports, other reports, photographs of defects.
  • Appointments, payments (amount, status and payment method, never card details) and invoices.
  • Interactions: messages, contact requests, ratings.
  • Technical data: IP address and security log, session cookie; audience measurement only with your consent.

3. Purposes

We process this data to organise, carry out and document the inspection, collect payment and invoice, follow up the correction of defects, remind you when your building's next inspection is due, respond to your requests, keep the Platform secure and prevent misuse, comply with our legal obligations (accounting, VAT, OIBT) and, with your consent, measure our audience and the effectiveness of our advertisements. We do not sell any data.

4. Recipients

  • The inspection body and the inspector in charge of your file.
  • The relevant DSO: the safety certificate (SiNa) and the information required by the OIBT, including any correction deadline that has been missed.
  • A partner electrician, only if you request a quote from them via your customer area: your contact details, the property address, the defect report and the photographs.
  • Authorities, where required by law.

Our service providers process data on our behalf; they are bound by contract and subject to a duty of confidentiality:

  • Infomaniak Network SA, Switzerland: hosting of the Platform, sending of e-mails, encrypted backups.
  • Stripe Payments Europe Ltd, Ireland, and Stripe group companies: card and TWINT payments.
  • Anthropic PBC, United States: automated reading of the documents, photographs and dictated notes provided by you or by the inspector, in order to pre-fill fields; this data is not used to train models.
  • Google Ireland Ltd and Google LLC, United States: audience measurement and advertising, only with your consent (article 7).
  • Federal geodata services (geo.admin.ch), Federal Register of Buildings and Dwellings, Swiss Federal Office of Energy: address search and public building data.
  • OSRM routing service (OpenStreetMap project, Germany): geographical coordinates of appointments, without names or contact details, to estimate travel times.
  • Telegram messaging service (Telegram Messenger Inc.): the operator's internal notifications, limited to the file reference and address, without e-mail addresses or telephone numbers.

5. Disclosure abroad

Your data is hosted in Switzerland. Some service providers process it in the European Union, whose level of data protection the Federal Council recognises as adequate, or in the United States. For the United States, disclosure is based on the recipient's certification under the Swiss-U.S. Data Privacy Framework or, failing that, on standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC). The internal notifications sent via Telegram, whose servers may be located outside Switzerland and the European Union, relate solely to processing your order and are based on this direct connection with its performance (Art. 17(1)(b) FADP).

6. Retention periods

  • Files (requests, quotes, inspections), documents, invoices and payments: at most ten years after the end of the year of their last activity (accounting and OIBT obligations), then deletion or anonymisation.
  • Customer account: for as long as it is active; on request, your contact details are anonymised and the files are kept for the statutory period without any link to your identity.
  • Building electrical logbook: for as long as your account exists, to remind you when the next inspection is due.
  • Contact requests: one year after they have been dealt with; price requests without an e-mail address: 120 days.
  • Technical and security logs: 180 days; sessions: 30 days; login codes: 15 minutes.
  • Uploaded documents not followed up: 24 hours.
  • Encrypted backups: 31 days for daily backups, up to ten years for monthly backups.

7. Cookies, audience measurement and advertising

A strictly necessary session cookie is set when you sign in; your preferences (language, display, measurement choices) are stored in your browser.

We use Google Analytics 4 and Google Ads to measure visits and bookings resulting from our advertisements. Without your consent, no identifier is stored in your browser and Google receives only anonymous, cookieless signals; with your consent, identifiers are stored for no more than 180 days. Where a booking results from an advertisement, we may disclose to Google the ad click identifier and the date and amount of the booking; we never transmit your name, your e-mail address or your file reference. You can change your choice at any time via “Measurement choices” at the bottom of the page.

8. Automated processing

The price is calculated automatically on the basis of a published price list, and documents may be read automatically to pre-fill fields. These are not automated individual decisions within the meaning of Art. 21 FADP: you can check and correct every item of information, and the price for large properties is confirmed by a person.

9. Your rights

You may request access to your data or its rectification or erasure, object to processing, withdraw your consent and obtain your data in a commonly used format (export from your customer area). Write to contact@oibtpro.ch; we may ask for proof of identity and will normally respond within 30 days. You may also contact the Federal Data Protection and Information Commissioner (FDPIC) in Bern.

10. Security

Encrypted connections (HTTPS), passwords and session tokens stored in hashed form, role-based access restrictions, audit log and encrypted off-site backups.

11. Changes

We may amend this Privacy Notice; the version published on the Platform is authoritative.