Terms and conditions

Version dated 01.10.2026

These General Terms and Conditions (GTC) apply to every order for an electrical installation inspection placed on oibtpro.ch (the “Platform”). The Platform is operated by Piol Sàrl, Route de Bercher 7, 1045 Ogens, UID CHE-353.037.687 (“OIBT pro” or “we”). By placing an order, you (the client, whether owner, property manager, business or authorised representative) accept the version of the GTC in force at the time of the order.

1. Role of OIBT pro and of the inspection bodies

OIBT pro organises the inspection you order: it calculates the price, books the appointment, collects payment, makes the documents available and follows up on any defects. The contract is concluded between you and OIBT pro, which invoices the service in its own name.

The inspection is carried out by an independent inspection body holding an inspection authorisation from the Federal Inspectorate for Heavy Current Installations (ESTI), to which OIBT pro entrusts the assignment. The inspection body performs the inspection in accordance with the Low-Voltage Installation Ordinance (OIBT/NIV) and the recognised technical rules, under its own professional responsibility. It draws up the measurement and test report, any defect report and the safety certificate (SiNa).

OIBT pro is not an inspection body and does not itself carry out any inspections or electrical work.

2. Prices

Prices are stated in Swiss francs and include VAT at 8.1%. The breakdown (amount excluding VAT, VAT and total including VAT) is shown in the order summary and on the invoice.

The price is calculated on the basis of the information you provide (type of property, floor area, number of dwellings or meters, options, type of inspection) and public data on the building. It includes the inspector's travel up to 30 km; beyond that distance, the travel surcharge is shown before you place your order. It covers the inspection described, the measurements, the measurement and test report, any defect report and the safety certificate submitted to the distribution system operator (DSO).

The following are not included: remedial work to bring the installation into compliance, the follow-up inspection of corrections where one is required (charged according to the current price list) and any additional service requested on site.

If the property differs significantly from its description (number of meters or dwellings, floor area, type of installation), the inspector will inform you before starting. The inspection goes ahead once you have agreed to the surcharge calculated according to the price list; if no agreement is reached, it does not take place and the amount paid is refunded, less the compensation provided for in article 6 where the discrepancy results from inaccurate information provided by you.

Certain time slots, marked “optimal”, qualify for a discount shown before payment. The price is fixed at the time of payment and does not change if the appointment is rescheduled. Promotional codes cannot be combined with one another or exchanged for cash.

For large properties, the price displayed is an estimate: OIBT pro confirms it before any payment is made, and the order is concluded only once it has been confirmed. A quote is valid for 60 days.

3. Conclusion of the contract

  1. You enter the address and type of property, or upload the notice from your DSO; the price is displayed.
  2. You confirm your e-mail address using a one-time code.
  3. You choose a time slot from the inspectors' actual availability.
  4. A summary shows the property, the appointment, the price including VAT and these GTC; until you pay, you can go back to the previous steps and correct any information.
  5. The contract is concluded when you accept the GTC and your payment is confirmed or, where payment by invoice has been authorised, when the order is confirmed.
  6. OIBT pro confirms the order by e-mail without delay.

A time slot that has been selected but not paid for is held for no more than 48 hours and is then released.

4. Payment

The inspection is paid for in advance online, by card or TWINT, through the payment service provider Stripe; OIBT pro has no access to card details. Payment by invoice is reserved for clients authorised by OIBT pro (property managers, businesses); invoices are payable net within 10 days. In the event of late payment, default interest is due at the statutory rate.

5. Appointment and your cooperation

You, or an adult you designate, must be present at the appointment. You must provide access to all premises, switchboards and meters, make the relevant documents available (DSO notice, wiring diagrams, previous reports) and point out any known hazards. If the inspection cannot take place for reasons attributable to you (absence, lack of access), it is treated as a late cancellation within the meaning of article 6.

6. Cancellation and rescheduling

You may cancel or reschedule the appointment free of charge from your customer area up to 48 hours before it is due to start. If you cancel, the amount paid is refunded in full to the original payment method within 10 working days.

If you cancel less than 48 hours before the appointment, flat-rate compensation of CHF 150 (or the price, if lower) is retained and the balance is refunded within the same period. Rescheduling requested less than 48 hours before the appointment is possible only with OIBT pro's agreement.

If the inspector is unable to attend, OIBT pro will offer you a new appointment; you may also cancel free of charge and receive a full refund.

7. Defects and follow-up inspection of corrections

If the inspection reveals defects, you will receive a defect report setting a correction deadline for each of them. A defect that presents a hazard must be corrected within the shortest deadline stated. The safety certificate is issued only once the defects have been corrected and the corrections verified.

You arrange for the defects to be corrected by a licensed electrician of your choice who holds an installation authorisation. At your request, OIBT pro forwards a request for a quote to a partner electrician; the contract for the work is then concluded directly between you and the electrician, who invoices the work on their own responsibility.

Corrections are verified on the basis of a written confirmation from the electrician, photographs or a follow-up inspection of corrections, charged according to the current price list. If the correction deadline is not met, the inspection body notifies the DSO, as required by the OIBT.

8. Safety certificate and documents

The inspection body submits the safety certificate to the DSO on your behalf and uploads it, together with the measurement and test report, to your customer area. The inspection covers the condition of the installation on the day of the visit, assessed against the recognised technical rules; it guarantees neither the absence of any hidden defect nor the future condition of the installation. You must keep the safety certificate until the next inspection; the documents remain available in your customer area for at least ten years.

9. Liability

OIBT pro is liable for damage caused intentionally or through gross negligence. For any other damage, and to the extent permitted by law, its liability is limited to the price paid for the service concerned; liability for indirect damage and loss of profit is excluded. These limitations do not apply in cases of death, bodily injury or damage to health, or in any other case where the law prohibits them. In addition, the inspection body is liable for the technical performance of the inspection under the rules applicable to it.

10. Complaints

Any complaint must be sent to contact@oibtpro.ch within 30 days of the inspection or of receipt of the documents; we will respond within 10 working days. Any challenge to a technical finding is referred to the inspection body, which will decide on it.

11. Data protection

The processing of personal data is described in the Privacy Notice published on the Platform.

12. Changes to the GTC

OIBT pro may amend these GTC. Each order is governed by the version published and accepted at the time it was placed.

13. Language, governing law and place of jurisdiction

The GTC are published in French, German, Italian and English; in the event of any discrepancy, the French version prevails. The contract is governed by Swiss law. The place of jurisdiction is the place where Piol Sàrl has its registered office, subject to any mandatory place of jurisdiction, in particular that of the consumer's domicile under Art. 32 of the Swiss Civil Procedure Code (CPC).